Technology Business Support Coordinator

In this role, you will:

• Oversee user access and other security administration issues, production support, and troubleshooting, application maintenance, monitoring and balancing
• Support application installations and upgrades
• Access provisioning and de provisioning
• Manage users database and roles
• Access review and certification, Auditing and Reporting
• Participate in business continuity planning activity
• Monitor and coordinate proper maintenance or replacement of user equipment
• Serve as the first point of contact for technical issues and initiatives related to all systems, tools and applications used by the team
• Conduct and develop user training and conduct research and develop user needs assessments

Required Qualifications:

• 2+ years of Technical Support/Access Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Excellent verbal, written and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy
• Exposure to identify learning and value adding opportunities in procedure/workflow
• Proficient in MS PowerPoint & MS Excel

Behavioral Competency:

• Make a significant contribution toward achieving team goals through knowledge and skills
• Make constructive efforts to change and improve based on feedback
• Maintain high standards of performance and integrity
• Communicate clearly and concisely.