Telco Customer Service

Job Duty

Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner.
Handle inbound customers inquiries & request via voice & alternate channel (eg. Whatsapp, chat, email & SMS) regarding TM Product e.g billing inquiries, technical inquiries and general inquiries.
To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
Responsible to ensure customer’s satisfaction in form of courteous and prompt service and update customers with accurate information.
Ensure diligent follow up and fulfill promises made to customers.
Establish and maintain good relationships with customers, build better customer experience
Adhere strictly to the contact center standards operating procedures and guidelines.
Any other tasks as assigned by Supervisor.
Training 2 month will be online and office based (Depends on schedule and trainer module)
Once you start working if your performance is good, you may grant WFH arrangement flexibility