Telecom Administrator

Telecom Administrator with 6+  years experience working with Cisco Unified Communications applications including Call Manager, Unity Connection, Jabber, WebEx.

We are seeking a skilled and experienced Telecom Administrator proficient in managing Cisco Unified Communications applications, including Call Manager, Unity Connection, Jabber, and WebEx. As a crucial member of our team, you will be responsible for the configuration, maintenance, and optimization of our telecommunications infrastructure to ensure seamless communication within our organization.

Responsibilities:

1. System Administration:
   • Administer Cisco Unified Communications Manager (Call Manager) to ensure reliable and efficient call routing and telephony services.
   • Manage Unity Connection for voicemail and unified messaging services, including user provisioning and customization.
   • Configure and maintain Jabber for instant messaging, presence, and softphone capabilities across various devices.
   • Oversee WebEx collaboration tools, including setup, integration, and user support.
2. Infrastructure Management:
   • Monitor and maintain the overall health and performance of the telecommunications infrastructure.
   • Conduct routine system upgrades, patches, and updates to ensure system security and stability.
   • Troubleshoot and resolve any issues related to voice and video communication services promptly.
3. User Support:
   • Provide technical support and training to end-users on Cisco Unified Communications applications.
   • Assist users with configuration, troubleshooting, and optimization of their communication tools.
   • Address user inquiries and service requests related to telephony and collaboration services.
4. Documentation and Reporting:
   • Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
   • Generate regular reports on system performance, usage statistics, and any incidents or outages.
5. Collaboration and Integration:
   • Collaborate with IT teams and vendors to integrate Cisco Unified Communications applications with other systems and applications.
   • Work closely with network engineers to ensure seamless integration and optimal network performance.

Qualifications:

• Bachelor's degree in Information Technology, Telecommunications, or related field.
• Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or equivalent experience.
• Proven experience administering Cisco Unified Communications applications, particularly Call Manager, Unity Connection, Jabber, and WebEx.
• Strong understanding of VoIP protocols, SIP, H.323, and telephony concepts.
• Proficiency in network troubleshooting tools and techniques.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong analytical and problem-solving abilities.

Preferred Qualifications:

• Experience with other collaboration tools and platforms.
• Knowledge of cloud-based communication solutions.
• Experience with scripting and automation for system management tasks.