Telecom Engineer

Job Description

 

• BS or MS in Computer Science or equivalent degree
• 8+ years of Telecom experience
• 3+ years of proven technical lead and CCaas experience
• 3 + years of proven technical lead and UCaas experience
• Proficiency in Five 9 support, administration, migration
• 2 + years of proven experience with administering Five 9 contact center services.
• Proficient in Avaya Telecom operations, administration, and support.
• Working knowledge of Windows.
• Strong communication and writing skills.
• Should be able to write reports using various reports generation tools and languages.
• Expert knowledge of Server patching (Window and Linux)
• Prior experience in the insurance industry is a plus.
• Five 9 or Avaya certifications desirable
  
   

Must Haves

 

• Technical lead of the Five9 project (design, infrastructure setup, integration, testing, documentation, coordination, project tasks, implementation)
• Contact center and administration.
• Remote Telecom services and remote workforce support
• Plan, organize, host technical discussions with Five9 and IT Cross-functional teams.
• Expert in Avaya Telecom operations/systems
• Provide weekly project status / report to IT Ops
• Provide knowledge transfer to the Telecom team.
• Required Skills: Buyer, Purchaser, Procurement, FAR, DFAR, SAP