Telecommunications Analyst

Genesys experience is a must.
 

Job Description:
 

ENGINEER II POSITION - temp to perm -
 

Maintaining and monitoring the telecommunication network, applications and infrastructure for a customer service environment. Includes platform availability, monitoring, trouble isolation, corrective action implementation, project delivery, and rotating out of hours on-call support. This position will work closely with other operational team members to support the mission critical architecture and strategic corporate initiatives.

Essential Job Functions
 

• Working knowledge of customer support call flows and network architectures
• Working knowledge in Telecom operations support (PBX, IVR, Carrier Ops, Call Processing, Network Management)
• Previous Telecom operations support experience in maintenance, implementation and design
• Previous experience working on large complex systems is required
• Able to communicate ideas efficiently in writing as well as orally
• Ability to work in fast-paced environment
• Ability and desire to share knowledge and experience with others
• Ability to manage and coordinate medium-to-large scale projects
• Analyzes existing processes and identifies opportunities for improvement
• Intermediate knowledge of Genesys Framework, Management, and Reporting 7+

Job Requirements:
 

Specific Requirements (Technical Knowledge, Software, Etc.)
 

• At least 5 years experience in Telecom Operations
• Knowledge of call routing platforms
• Experience in Telecom trouble isolation and resolution
• Intermediate level experience and knowledge of Genesys Framework, management and Reporting 7+ is required.
• Knowledge of Voice and Data circuits: ISDN, POTS, PSTN, DS1/T1, PRI, T3/DS3
• Operational and on-call experience
• Knowledge of TCP/IP and networking
• Moderate knowledge of SIP desired

Additional Skills (would like to have but not required)
 

• Avaya knowledge a definite plus
• Working knowledge of IVR interaction a pus
• Experience and/or knowledge of SONUS Gateways
• Cisco CCNA a plus

Bachelor's degree or equivalent work experience