Description


Roles and Responsibilities:

 

  • Lead the team to meet and exceed client expectations regarding customer service
  • Provide backup support to the team and make sure department goals are met
  • Monitor call volume; prioritize and distribute workload for the team
  • Track and measure individual and team goals throughout the day and on a long term basis
  • Provide motivational support to team members to maintain high morale and productivity
  • Answer incoming calls, emails and web-based submissions, directing and assisting customers as needed
  • Conduct performance reviews, deliver coaching to the team so they perform at the highest levels

Key Skills
Education

Any Graduter

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