Test Specialist CC1-Functional

Job Description: Join our team as a Test Specialist CC1-Functional, with the option to work in either Boston, MA, or Miami, FL (Day 1 Onsite). As a key player in our organization, you will bring over 10 years of extensive experience in testing within a banking contact center environment.

Key Responsibilities:

• Utilize your proficiency in Genesys contact center tools for configuration, testing, and issue resolution.
• Apply a strong understanding of testing methodologies, tools, and frameworks to ensure the highest quality in testing processes.
• Use Jira for issue tracking, project management, and test case management.
• Leverage Application Lifecycle Management (ALM) tools for test planning and execution.
• Demonstrate an analytical mindset to interpret complex data for issue identification.
• Collaborate cross-functionally with excellent communication and teamwork skills.
• Maintain a detail-oriented approach, focusing on accuracy and thorough documentation.

Required Skills/Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10+ years of extensive experience in testing within a banking contact center environment.
• Proficiency in Genesys contact center tools, including configuration, testing, and issue resolution.
• Strong understanding of testing methodologies, tools, and frameworks.
• Proficient in utilizing Jira for issue tracking, project management, and test case management.
• Experience with Application Lifecycle Management (ALM) tools for test planning and execution.
• Analytical mindset with the ability to interpret complex data for issue identification.
• Excellent communication and collaboration skills for cross-functional teamwork.
• Detail-oriented approach with a focus on accuracy and documentation