Tibco Suppor

Job Description
Incident Management P1 P2

Managing Tibco as a platform doing upgrades

Create new flow setups in different environments DEV,QA and PROD

Upgrade of Tibco to higher version

Deployment hotfixes from vendor

Implement security model, backup and failover/recovery operations for Tibco platform

Configuring connectors

Patch installation and pre and post checks after patch installation

Experience with Monitoring and Performance tuning tools

Manage the DEV/QA/PROD environments with high availability

Manage the deployments in all the environments DEV/QA and Prod

Re-produce the anomaly in the integration / Quality environment

In case of erroneous escalation by the L2 support, complete the associated support documentation to prevent it from happening again

Qualify the incident and, if necessary, re-classify it as a request for evolution and log it in the Integration Platform evolution backlog