Tier II Helpdesk Technician

Hiring a Tier II Helpdesk Technician!

Our client is looking for a Tier II Helpdesk position for a contract position. This position will provide Tier 2 duties including Desktop Support (Helpdesk calls related to logging into laptops, Zoom meetings, headset troubleshooting), Computer Hardware  (Imaging computers, packaging and shipping computers), Hardware/Software Inventory (adding or removing licenses from user and computer accounts, using Excel/Teams Chat/Outlook Email), and Cross Training ( as knowledge is increased through assisting agents with laptops and software, projects will be assigned based on skill level).   Qualified candidates have experience with Active Directory, Virtual Computers, and Excel, have excellent communication and time management skills, and are “the go to” for technology amongst friends/family, colleagues, etc.….

Top skills you need to have:

• Must have ability to obtain a security clearance 
• Bachelor's degree is required
• Minimum of 2 years technical support of end-user desktops in a Microsoft Windows environment. 
• Must be highly knowledgeable of Microsoft Windows desktop operating systems. 
• Microsoft Excel, Outlook, Word, and Active Directory
• Technical school training and/or college coursework is required.  Bachelor’s Degree or systems technical certification preferred.
• VMWare or equivalent virtualization experience 
• o365 experience
• ServiceNow experience is strongly preferred 

About Golden Technology

Golden Technology was founded in 1997 with the goal of developing people and driving innovation. In other words, our aim is to pair world-class technologists like you with amazing companies that are doing impactful work.

After an initially slow start, and way too many late nights playing Final Fantasy 7, Golden Technology built a unique recruiting engine that would quickly prove itself to deliver top-tiered talent to fortune 500 clients across the US, time and time again.

Golden Technology has built a culture around family and helping the people we touch succeed in both their work and personal lives. Oh, everyone says that? Try us, you’ll see it.

We’re helping people find their calling and their dream jobs; and through our Golden Community initiatives we are actively working to improve the communities in which we work, live, and play.