Trade Support IT Analyst

long term

Hybrid, 4 days on site, there is weekend rotation, every other month .

No interview for perfect candidate 

Only $40/hr c2c and w2 

Trade Support: Primary trading support Chicago location, on trade floor, expert in OMS and trade life cycle

Principal Responsibilities

Candidate will be responsible to provide L2/L2.5 Support activities, Monitor and work collaboratively with other members of the global team, managing their day to day work and ensuring that all business queries / escalations are responded to in a timely manner.

Fast Paced environment, ability to manage stress and stressful situations from the trading desk.

Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.

Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team.

Candidate should have the knack to troubleshoot (review, analyze) production issues and use their team members and managers help to resolve issues that cannot be resolved independently.

Incident detection, root-cause investigation, problem management (ITIL)

Effort to be put into understanding the in-depth knowledge of business unit / function

Aim to grow into a subject matter expert on the business side of the application

Carries out activities that are large in scope, cross-functional and technically difficulty

Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.

IT Capacity planning and involvement

Trading applications administration, change management, implementation, maintenance, compliance review

Handling application malfunctions (e.g. input issues, EOD issue, data backup issue, MQ issue, reporting and blotter issues etc.)

Managing Fire-call support including off-hours and weekend support

Executing Lean programs that ensures less incidents are created and emphasis on resolving issues at root level

Assistance in Metrics and audit reporting

Review and Maintain DR documentation and participate in annual exercises

Create regular status reports to management on application status and other metrics.

Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management).

Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management.

Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes.

Candidate will be responsible to attend on-call after office hours including weekend to own, manage, run end2end High and Critical production issue.

Develop understanding of NT's systems and products utilizing reference materials and support procedures.

Present IT in a professional manner, exhibit customer service values in line with NT's A Approach.

Adherence to corporate standards at all times.

Assistance in training and maintain a very highly trained team globally

Skills / Experience

OMS experience required in any OMS and Flextrade OMS is good to have

FIX Messaging/Format experience

8-10+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.

Excellent oral and written communication skills are required Ability to speak to traders confidently

In-depth Functional / Industry Knowledge is required Brokerage / Sec Finance

Highly flexible and adaptable to change

Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment.

Prior working knowledge of Client would preferred ( any location office)

Good understanding of software development lifecycle

Ability to manage multiple issues in parallel and adapt to changing priorities.

Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines

Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.

Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.

Works closely with other technology teams such as Development, Vendors, Infrastructure and other software support teams.

Technical Skillset

Expert / Extensive Knowledge of SQL is required to assist own teams during debug.

Good to have, Scripting and automation (Python, Perl, PowerShell)

Middleware, MQ/Tibco, Weblogic

Java /.Net experience is mandatory but good to have Ability to read and understand code

Client Site scope, CA Introscope and Patrol monitoring tools. Power BI, Service Now