Trainer KPO

Skill: Trainer - KPO

Role / Tier: Tier 3

Key Responsibility

Plans, conducts, coordinates and implements a comprehensive training program for processes and staff

Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance

Preparing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training

Determines training needs from inputs provided by the operations team

Develops individual results by maintaining policy and procedure resources; providing coaching conducting training sessions; developing outcome improvement resources

Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions

Updates job knowledge by participating in educational opportunities; reading professional publications;

Be part of quality calibration and mentoring activities

Be prepared to be flexible and innovative

Plan and prepare for assessments and make sure they take place at a reasonable pace that reflects your trainee's progression

Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes, etc)

Performs All Other Duties As Required

Review Training Materials at least once in quarter

Ensure training completion details are maintained at a centralized location