Training Supervisor

Job Description:

As an Associate Manager - Knowledge Management, you will set the path to success by overseeing new hire, progression and enhancement training.

You are also expected to:

• Supervise/Observe training delivery in class.
• Guide/Coach trainers on technical soft-skills related aspects.
• Assess/Analyze/Monitor KPI performance for waves.
• Create effective action plans for improvements in training results.
• Supervise, observe, and coach the nesting leads and support resources.
• Deliver and evaluate soft & technical skills training on all aspects of client training.
• Create, facilitate and / or revise training materials and documents to equip staff with fundamental skills and knowledge.
• Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
• Facilitate all aspects of floor-training and manage new hire training life cycle.
• Supervise and coach learners in nesting and refresher training type environments. 
• Oversee new hire progression and enhancement training.
• Provide feedback and implement appropriate solutions.
• Coach and give feedback to trainees to help them fulfill performance metrics.
• Understand needs, resolve issues and meet company expectations.
• Be the point of contact for all training requirements.
• Engage with training partners from the client location and work with in, establishing effective processes that has a positive outlook of new hire speed to proficiency and enables SD with flexible practices that can positively influence the program performance on core metrics governing customer and business efficiency. 

Qualifications:

Our most successful candidates will have: 

• Earned a bachelor’s degree in any field (Major in Education or Communication preferred).
• At least 3-5 years of work experience as a training supervisor/associate manager.
• Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).
• Strong English verbal and written communication skills.
• Strategic in developing solutions and process improvements.
• Willingness and ability to work in a shifting or graveyard schedule.
• Be able to communicate in a clear, constructive, and professional manner.
• Ability to be pro-active in developing trust and professional report with employees and team members.
• Work as a team player.
• Demonstrate leadership skills.
• Be able to take the lead in making improvements and resolving issues