Travel Ads Support

Overall Responsibilities: 
As a Travel Ads Consultant, you will work closely with external partners, advertisers, and our product & engineering teams to directly support the growth of client Ads and Hotel Center. 
You will onboard advertisers, develop scaled workflows, and deliver timely feedback to all to help improve our products and implementations. 

Top Daily Responsibilities: 
Provide proactive high touch support to partners and advertisers and help them implement and onboard as we scale new formats.

This includes: 
Owning end to end partner and advertiser onboarding and reactive support. 
Provide consultation to customers to help them implement technical solutions for campaign management and conversion tracking.
Developing workflows and managing daily high touch support.
Troubleshooting any issues and provide actionable recommendations to the advertisers and partners.
Proactively documenting advertiser and partner feedback to share internally with Product and Engineering teams.
Come up with creative ideas to address identified gaps and influence relevant stakeholders to get buy-in for implementing proposed solutions.
Derive critical insights by analyzing and connecting disparate data sets across the business, to unlock opportunities for improvement across product, operations, and knowledge management.
Define and report success metrics to help evaluate the efficiency of implemented solutions.
Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.

Education: 
Bachelor's degree or equivalent practical experience. 
3 years in online advertising or product management specializing in a role supporting teams, customers / partners or program management. 
3 years in an external/internal customer facing support role Exceptional problem solving, project management, analytical skills. 
Experience working with internet products and technologies.
Ability to work with minimal guidance in an unstructured environment with multiple teams and stakeholders.

Nice to Have Skills/Qualifications: 
Technical skills (e.g. as SQL, HTTP, JavaScript, HTML, Cookies, XML) and with system design and architecture.