Triage Software Engineer

Triage Software Engineer

Plano,United States

Permanent

Skills

Linux

Confluence

JIRA

Job description:

As an IAT engineer, you will be responsible for initial analysis and triage of defects before they are assigned to individual development teams for root cause and fix. 

You will perform high-level defect analysis to filter out environmental/ setup issues, IVI vs server-side issues and move the defects to the correct queue (HU, Server, Tier1, Tier2, etc.) at the earliest. 

You will continuously monitor the defect dashboard, drive defect triage calls, and work closely with PO, Eval & Development team members to clarify defects and track them to closure. 

Create dashboards and reports for management and other stakeholders. 

Have great problem-solving skills, analytical, tools & development experience, and ability to evaluate and identify issues at a code level

Able to summarize key points and work with others to cut through ambiguity and bring issues to resolution

A history of working with cross-functional teams to ensure successful product

You must be a self-starter with excellent communication skills, attention to detail and a knack for solving problems creatively

The fast-paced nature of the job requires that you be able to work well under pressure

Skills: 

Experienced in Automotive Infotainment domain with exposure to embedded software development in C/C++/ Linux. 

Knowledge of how to use JIRA, Confluence, and Logs Analysis Tools. 

High-Level System Architecture Knowledge - SW Design, Sequence diagrams, APIs, HTTP error codes. 

Conversant with Linux commands, utilities, and basic Python scripting 

Experience in Agile and Scrum methodologies 

Requirement Analysis and understanding.  

Thinking on the feet and aptitude to learn. 

Preferable but not mandatory skill sets 

Experience in designing, developing, and debugging software in a real-time embedded environment.

Knowledge of how to read DLT logs, DLT-Viewer, and how to apply filters in DLT logs