UC Network Design Engineer

Job Details

Required Technical Skill Set:

 

• Cisco UC / Collab Engineers (CCNP Collaboration level), with strong UCCX skills
• Perform analysis of the networking problems as well as provide highest-level crisis management.
• Engineer, configure and lead the design, configuration, and deployment of Unified Communications (Video, VoIP and data networks), LAN/WAN, Cisco routers, switches, and other network infrastructure devices
• Implement and support Unified Communications solutions for clients based on industry best practices
• Ensure familiarity with customer network planning, implementation and support processes and procedures.
• Design, Administer, Support and Maintain SFB/O365/TEAMS and Enterprise Voice Services
• Strong troubleshooting and administration experience on SIP trunks, SBC's, O365
• Has Strong understanding of VoIP/SIP, TCP, UDP, switching, routing protocols
  
   

Must Have Skills

 

• Responsible for high and low-level network planning, design, optimization and operational support for the Cisco VoIP telephony systems.
• Develop strategies and directions for network solutions using current and emerging technologies.
• Develop, implement, and enforce corporate policies, standards, and guidelines that are aligned with the company's strategic business objectives as they pertain to the Corporate Network.
• Translate business requirements into network or process designs.
• Plan and recommend network hardware, systems management software and architecture.
• Builds, configures, and maintains network switches, routers, load balancers and various voice appliances.
• Monitor network performance, perform capacity planning and proactive in assessing and making recommendations for improvement.
• Applies continuous improvement techniques to ensure the network infrastructure attains maximum performance, security and availability.
• Must ensure that the network environment maintains appropriate recovery, and redundancy issues are addressed.
• Responsible to appropriately prioritize network faults, then diagnose and resolve problems in the shortest possible time all while under pressure from the various other impacted business groups.
• Coordinate with sites to provide technician training for new hardware.
• Responsible for the daily monitoring and management of IP network appliances.
• Develops and follows procedures to handle network fault events and perform system-wide/cross functional team management.
• Maintain all documentation regarding network infrastructure.
• Provide work leadership and training to lower level network engineers.
  
   

Role Descriptions

 

• Designing and implementing UC solutions and/or improving the efficiency of current system
• Responsible to appropriately prioritize network faults, then diagnose and resolve problems in the shortest possible time all while under pressure from the various other impacted business groups.
• Provide design, implementation, and operational support for the Cisco VoIP telephony systems.
• Coordinate with sites to provide technician training for new hardware.
• Responsible for the daily monitoring and management of IP network appliances.
• Develops and follows procedures to handle network fault events.
• Perform system-wide/cross functional team management.
• Maintain all documentation regarding network infrastructure.
• Provide work leadership and training to lower level network engineers.
• Updating UC Environment to the latest software releases
• Helping support teams on unresolved issues and provide guidance to them whenever needed.
• Must have excellent communication, customer management and interpersonal skills
• Should be able to provide architecture level recommendations
• Work with TAC support for any software or hardware related issues.
• Resolve incidents/problems/Changes according to established procedures
  
   

Good To Have

 

• CCNP & CCIE
• ITIL V3 Foundation