UC Voice Engineer

JOB DESCRIPTION

• As a Professional Services Engineer, you will work in a collaborative team environment to ensure the implementation of projects is successful.
• This may include working directly with our frontline workers to ensure adoption of the RingCentral system or working to complete the implementation of a project plan.
• This could be directly planning and designing a setup of an account with employees, building out those design plans, or remote training and deploying our phone systems.
• Teach employees how to initially setup their RingCentral account and all the items included within
• Determine the causes of employee pain-points and eliminate them where they hide.
• Review, teach and explain complicated call routing and how to set it up in an environment where there are five possible ways to achieve the same goal.
• Guide employees through a new world of web-based user interfaces, mobile apps, and computer-based software configurations
• Excellent communication and collaboration skills internally facing.
• Ability to handle escalated issues and know when to escalate issues that require immediate attention.
• Review, teach and explain what data we need collected and how it needs to be received.
• Service Now for Ticket Management and Change Control Management.
• Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing.
• Desired background of the contact center platform and tools (e.g., Avaya, Fuze, Five9, 8×8, MS Teams and RingCentral MVP and Ring CX).
• Ability to work efficiently in a highly demanding, team-oriented, and fast paced environment.
• Strong technical understanding of the RingCentral MVP and CX solution portfolio.
• Strong and effective customer communication skills.
• Must possess strong analytical skills with the ability to identify, analyze, interpret, and solve both practical as well as highly complex problems