UIX UX Developer

Description

We are looking for an experienced, service-minded designer to support our ongoing NGPOS (next-generation point of sale) product efforts. This designer should be a systems thinker and someone who can conduct research to inform experience strategy, visualize complex technical solutions, and envision the end-to-end journey for multiple audiences (frontend associates, customers, fuel center attendants, pharmacists) who will interact with the experience.

This role will work closely with product managers, engineering counterparts, and other designers In the space. They'll also collaborate with business partners in retail operations to learn more about the inner workings of our stores.

An ideal candidate should

Have a bias for action, feeling empowered to trust instincts and to make decisions that are grounded in data both qualitative and quantitative

Have a passion for process design

Quickly understand the unique challenges our associates and customers face with in-store checkout and document findings for visibility

Possess the ability to confidently facilitate workshops and collaborative sessions

Build relationships across client, acting as a catalyst for collaboration

Nice to haves

Experience or familiarity working with payment systems

Technical knowledge

Experience with analytics and UX success metrics

In proximity to store or one of its banners, to get firsthand experience in the field

Key Responsibilities

Develop user journey maps, service blueprints, and other visualizations to document the current state and future vision for our point-of-sale ecosystem

Identify user needs and pain points and work with stakeholders to prioritize and address them

Plan and conduct user research, involving team members and stakeholders in the process, to better understand our end-users and their problems. Visiting stores to interact with users face-to-face is a significant benefit.

Lead collaborative efforts and facilitate sessions (using different workshopping frameworks) with stakeholders to align on a shared vision