Unified Communication (UC) Engineer

Job Description-

Must Haves: 

Bachelor's Degree & 5 + years Cisco Unified Contact Center Express (UCCX) & Cisco Unified Communications Manager (CUCM) - Deployment & implementation exp

4 + years Telecommunications experience

Overview

The UC Engineering Consultant's primary role will be providing architectural and infrastructure support. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications.

The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology.

Responsibilities
 

Work with vendors, clients, carriers and technical staff on implementation, optimization and security of Cisco Unified Communications system. This includes but is not limited to troubleshooting infrastructure and services including CUCM, CUC, IMP, Jabber, Webex, video infrastructure and all other Unified Communications application

Required Skills

Ability to establish and maintain a client trust and confidence

Good written and verbal communication skills

Good troubleshooting skills

Self-sufficient, can own an issue and work on it till completion

Basic knowledge of the financial services industry

Advanced knowledge of Cisco Call Manager

Advanced knowledge of Cisco Expressway/VCS