Unified Communications SME

Duties and Responsibilities:
This section is an outline of functions performed on a regular basis, how the position functions within company, and who the tasks are exchanged with. (4,000-character limit)

The responsibilities of Engineer III – Unified Communications include the following:

*Implement, Maintain and Support all Telecom and VoIP Systems including but not limited to SIP, Cisco Unified Call Manager (UCCE), Cisco Call Manager, Cisco Unity, IPCC, UCCX, CUCI, CAD and Finesse and associated technologies.
*Assist with the planning, securing, and forecasting of Enterprise UC initiatives globally.
*Assist with efforts required to solve for, architect, implement and operate new UC solutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service.
*Define and create a well-organized quality UC system architecture that will promote reliability and ease of maintenance.
*Assist with integration and interoperability of UC with multiple applications and platforms.
*Provide support and assistance in UC fault isolation and performance management processes as requested.
*Assist with design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of *Enterprise UC services, and to support decisions for continuous improvements.
*Manage SIP Trunks and VoIP Circuits.