Unix Production Support

Job Description
Roles/responsibilities performed by the Biz hashtag#Ops React team members and tools used in their applications.
·        Incident Resolution - Review and resolve the Incidents arising from
·        Operation Command Center Alerts
·        Alerts from Enterprise Monitoring Operations (EM Operations).
· hashtag#OMNIBUS and hashtag#Splunk Alerts
·        Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
·        Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues
·        Work Orders - Resolve Work orders in form of Business/functional queries, hashtag#adhoc testing, verification and validation etc, from Regional product team and customer support teams.
·        Traffic Routing – perform traffic routing in support of infrastructure maintenance
·        Perform Root Cause Analysis in detail for High severity Incidents – and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
·        Supporting the hashtag#UAT testing by the Product team and Regional customer support team.
·        Configuring application/artifacts and supporting the new customer onboarding to the platform
·        Testing the newly on boarded customer’s file processing and reports delivery
·        Raise new change tickets and arrange for approvals, including hashtag#CAB approvals
·        Review and approve change tickets.
·        Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps
·        Work with customers on ad-hoc queries
·        Work with Development / Testing team for defect analysis (with Production simulated data)
·        Build automation scripts that reduce the number of Incidents and/or improves processes followed
·        Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
·        Participate / Initiate in War Room calls that impacts application availability or has a customer impact