Unix/Shell Scripting, Informatica

Skill: Unix/Shell Scripting, Informatica

The Production Services Specialist is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) of Compliance.

To perform this function, the resource will have to perform daily tasks assigned by the Production Support Lead.

These tasks are aligned to the key services outlined within the Global Support Services Service Catalog:

Monitoring

Incident Management

Request Management

Disaster Recovery / Application Recovery Certification Exercise

Metrics Reporting

Application Capacity Management

 Responsibilities:

Support includes research, triage, defect resolution, compliance and all other production support functions.

Provides on call support for incident/issue triaging and will coordinate with various support teams across the organization.

Communicates with line of business and management the overall status and health of the application.

Looks for areas of improvement in monitoring, application stability, and speed of determining root cause.

Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis.

Work closely with Technology Infrastructure Teams, Development Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc.

Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.

Assesses initial severity, gather impacts, creates tickets (MyITSM), engages necessary support teams, and escalates as necessary to ensure timely restoration.

Participate in Disaster Recovery and Resiliency Exercise.

Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical partners.

Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.

Hands-on experience in Incident and problem management.