User Support Technician

Skillset Matrix Manager Notes
Technology Requirements (I.E Programs, systems, etc) Win 10 and 11, Office365, Dell computers, Apple iphones and ipads, PC troubleshooting. Active Directory, Exchange

What does a typical day look like? (daily tasks) Answer help desk phone calls
Route help desk tickets to appropriate technicians or support groups
Provide on the spot troubleshooting as time allows
Provide support through online chat system
Provide walk up support
Provide local support for the following systems (installation, upgrades, troubleshooting)

Preferred background/prior work experience? 1-2 years experience.

Priority soft skills Highter than average personable skills as the user will be internally customer facing.


IS Helpdesk support on rotating basis with some after-hours coverage - Answer help desk phone calls - Route help desk tickets to appropriate technicians - Provide on the spot troubleshooting as time allows - Provide local support for the following systems installation, upgrades, troubleshooting: PC and or Laptop Hardware and Software o Network Peripherals and Printers Telephone System Maintain loaner laptops and projectors Manage PC and or Network Inventory
 

Desired Skills and Experience

INSTALLATION