UX Designer

Job Description:

• UX designers will often find themselves bridging the gap between the user, the development team, and key business stakeholders.
• As a UX Designer, you will be the voice of the customer, creating a seamless digital journey across Client Digital Direct websites and digital properties, from apps to internal websites.
• You will advocate for the end-user while partnering with our digital solutions team to create digital experiences for our customers.
• Whether you’re designing a brand new product, coming up with a new feature, or making changes to an existing product or service— the UX designer must consider what’s best for the user and the overall user experience.
• At the same time, you are also responsible for making sure that the product or service meets the needs of the business.
• This person must thrive in a rapidly changing environment and love the challenge of adopting new technologies and systems into an existing business ecosystem.
• The ideal candidate will also have UI experience and be able to help across marketing activities.

Top Skills:

• eCommerce knowledge
• Research & Usability Best Practices
• Working, Contributing to and governing an Atomic Design System
• HTML, CSS Understanding
• Adobe, Figma
• KPIs & Metrics for previous Projects (learning too)
• Analytics
• UX Tools

Roles and Responsibilities:

• Develop a thorough understanding of our customers through research and tie their problems and needs to business impact.
• Participate in the product definition process with the Product Manager, Engineering Manager, and User Research. Drive clarification of the user tasks and objectives.
• Develop user experience design concepts, wireframes, mock-ups, prototypes, usage scenarios, specifications, and other UX design deliverables for the highest priority initiatives.
• Develop expert-level knowledge of competitive and complementary products and bring new ideas to the team.
• Have a good understanding of current design patterns and guidelines for both mobile and web and be able to create a coherent cross device experience.
• Ensure that visual design mock-ups are consistent with the style and brand guidelines.
• Work with the PMs to launch experiments and iterate on your designs. Client new ways to increase outcome metrics.
• Ability to manage several projects autonomously
• Work with design leadership, product managers and UX peers to conceptualize, create and design intuitive and functional experiences across multiple devices
• Own and define UX standards, rules and user journeys across multiple properties and brands
• Lead and execute concept work for new products, evolving features and large scale initiatives
• Produce effective and well organized design deliverables ready for developer hand-off
• Lead design and support usability testing to understand user behavior and product performance
• Lead design presentations as well as clearly articulate concepts to tech and non tech audiences
• Lead, mentor and inspire junior designers during all phases of a project
• Collaborate with wider design team to maintain best practices, workflows and design consistency across all our platforms
• Help define and evolve design systems by creating and structuring design components, elements and libraries
• Love and believe in the value of good experience design; always representing the end user’s needs at all times

Qualifications:

• Strong understanding of modern UX technologies, theories, architecture, and development techniques
• Expert proficiency in AEM, Adobe Creative Cloud, Axure, Framer, Gigma, Flinto, Frontify, Google Analytics, HTML & CSS, InVision, Origimi, Office, CRM Systems, Sketch App, Swift, Wordpress, Zeplin
• Exceptional communication, presentation and storytelling skills