Key Responsibilities:

• Be familiar with user experience research tools, methodologies, and metrics.
• Analyze and communicate research results to the project team.
• Stay abreast of trends in research tools and methodologies.
• Research users, stakeholders, and SMEs as needed to inform and confirm design choices
• Conduct or assist in implementing research activities such as usability tests, card sorts, surveys, focus groups, interviews, task analysis, field and crowd sourcing user learnings for complex products and websites
• Follows processes and best practices of UCD and Research and contributes to the communication and establishment of UCD processes across projects.
• Develops and executes research plans for major strategic initiatives
• Works with internal and external customers to analyze user and business needs
• Aids UX Researchers in the scoping and planning of research initiatives.
• Provide input to the User Interface design of Web and mobile applications based on research findings.
• Mentors UX team in User Research practices
• Works collaboratively with UX team members, Development teams, Product Owners, Users, and other stakeholders as part of an agile software development process
• Leverage User Experience research and analysis techniques to evaluate product requirements, user interface designs, and product modules or functional areas
• Acts as an internal UX Research consultant providing business and technical guidance on user experience to Development, Product Management and other stakeholders