UX Researcher

Job Description:

• Lead multiple aligned research teams to support adjacent products
• Independently and autonomously drives the development of new research studies based on understanding business strategy and knowledge gaps
• Drive product discovery planning, with design and product partners; inform future direction, including next generation vision, OKRs, roadmaps
• Structure, plan, and staff significantly complex research initiatives
• Design, administer, and report on these research studies, and produce associated materials (e.g. research agendas, discussion guides, generative exercises etc.).
• Contribute to strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product “blueprints” across teams
• Senior researchers in the shaping of their studies and findings to realize greater impact
• Lead cross-functional Design Thinking exercises using research findings as a starting point
• Identify UX metrics worth tracking
• Prepare and teach introductory training material on experience research, primarily for other user experience practitioners
• Maintain and uphold research practice and output standards across a Line of Business
• Support recruiting processes, reaching out to potential candidates, taking part in interviews

Required Skills:

• Expert User Research skills across all forms of research (evaluative, generative, formative)
• Continued development in adjacent skills such as UX Writing, Information Architecture, and Interaction Design
• Advanced project planning and management skills
• Ability to lead a complex research study
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally (Product Management, Engineering)
• Comfortable and confident when presenting work
• UX Research tools for diary studies, remote research, and usability testing