UX Researcher

The Enterprise Technology Employee User Experience team is looking for an experienced UX Researcher to organize and conduct traditional user research activities in support of active technology program/project initiatives and inform longer-term strategic efforts. This is a newly added position to meet the growing demand for services. Your key responsibilities Responsibilities encompass leading the design and execution of traditional research activities (e.g., surveys, interviews); while also including more User Experience-focused research methods such as usability testing, ethnographies. • Consult on research and feedback needs with internal clients; determine methods consistent with business and customer goals and objectives. • Lead the design of the research instrument which pursues truth and results in knowledge creation while mindful of participant time. • Facilitate the development and execution of research method. • Create meaningful, action-oriented knowledge; producing professionally packaged research results. • Track and report on product performance issues and resolutions closing the research loop with product teams This opportunity includes running global research studies in the employee productivity space which has far-reaching impact contributing to EY's vision of creating a better working world. The majority of work is able to be successfully completed virtually even when offices are open. We support a global employee base. It may be necessary to occasionally participate in meetings/research sessions outside of typical working hours. However, we offer the flexibility needed to maintain appropriate work-life balance. Skills and attributes for success [Describes which skills and experience will make an impact, followed by the following three sub-headings] To qualify for the role you must have (Stick to requirements that are truly required; try to limit to 4 bullet points} • ~ 5-7 years experience in the field of customer/user experience; with an emphasis on research and customer feedback • Mature knowledge and experience in quantitative and qualitative research methods such as surveys, ethnographies, usability testing, card sorting, etc. With experience executing large market-level surveys. [examples requested] • Confident and credible speaking and presentation skills • Polished and professional written communication skills e.g., writing plans and testing results and trends [examples requested] You must have manager-level strengths in the following skills: • Ability to coordinate and oversee the work of others • Strong understanding of human behavior and psychology • Active listening and questioning skills • Proven ability to synthesize lots of information and distill it into meaningful insights and action recommendations • Analytical and visualization skills to assess and notice trends and patterns. • Storytelling and influencing skills • Attention to detail; ability to ensure accuracy and professional documentation • Organization and project management; ability to manage and guide the prioritization of multiple projects at once and provide regular status reporting • Approachability to engage with research candidates and team members from diverse cultures • Proficiency in Microsoft Office 365 applications (Excel, PowerPoint, Word) Ideally, you'll also have • Bachelors in Market Research, Human Factors, Interaction Design, Usability Engineering related field preferred • Broad knowledge and understanding of data visualization systems e.g., PowerBI, Tableau, Spotfire • Familiarity and comfort with basic statistics • A methodological approach to managing work What we look for A successful team member is an expert in their discipline. They have curiosity and a passion to solve employee technology experience problems. They know they are a leader, regardless of title and role. They are a self-starter, can take initiative to keep work moving forward to a successful outcome. The team member can build effective working relationships in a virtual environment. They are flexible and able to navigate through times of ambiguity while helping to build needed processes and structures to drive improvements. What we offer • Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. • Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. • Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. • Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.