UX researcher

Responsibilities:

• Work closely with the UX team to plan and organize user research such as customer interviews, card sorts, in-person usability studies, and remote mobile and desktop usability studies. This role is more evaluative than generative research.
• Use both qualitative and quantitative data to bring forward new insights that generate product innovations.
• Work with Product Managers, Design, and Stakeholders to understand and incorporate business requirements into the research.
• Work with our analytics and customer insights team to understand market trends and behavioral data.
• Interpret and communicate results and opportunities in clear, concise, and compelling ways across different audiences and senior levels of leadership.
• Educate and evangelize the role of UX research across the organization.

Summary of Required Experience

• 3+ yrs of relevant work experience performing user research in a fast-paced software development environment.
• Experience with all aspects of the user research lifecycle (study design, recruiting, moderation, analysis, reporting, and communicating).
• General understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
• Applied experience with usability testing, remote testing, card sorts, tree tests, in-person testing, and survey design.
• Bachelors of Science in HCI, Human Factors, Cognitive Psychology, Cognitive Science or equivalent experience 
• An ability to manage ambiguity, work autonomously and multi-task in a changing environment
• Passion for making a positive impact on customers lives through your work
• Solution-oriented approach to problem solving with team members, designers, product managers engineers and business stakeholders