UX Specialist

Description of Work: • Interaction/Interface design experience utilizing user-centered methods; designing and conducting formative various user research tests (user interviews, contextual inquiry, card sorting, usability tests, and others) in formal and informal settings. • All other duties as assigned or directed. Basic Qualifications: Minimum knowledge, skills, abilities needed. • Derive business processes, analyze user needs, assist in requirements definition, design browser-based interfaces, and design and conduct usability testing • Elicit business goals and user needs from stakeholders • Facilitate customer discovery sessions • Create Conceptual Models, Journey Maps, Personas and Scenarios of Use • Create and refine screen prototypes • Document user requirements, screen designs, and design recommendations • Bachelor's degree and 7 Years of relevant work experience OR Master's degree and 5 Years of relevant work experience as a User Experience Specialist or a minimum of 11 years related experience in lieu of a degree. • Demonstrate strong oral and written communication skills, with the ability to communicate technical topics as well as interface with the customer on a daily basis • Minimum of 6 years of direct Interaction/Interface design experience in User-Centered Methods and User Analysis • Demonstrate strong oral and written communication skills, with the ability to communicate technical topics as well as interface with the customer on a daily basis • Minimum of 6 years of direct Interaction/Interface design experience in User-Centered Methods and User Analysis • Minimum of 6 years of experience documenting user requirements, screen designs, and design recommendations • Minimum of 4 year of experience in designing and conducting formative usability tests in both formal and informal settings • Minimum of 4 year of experience preparing and presenting findings and recommendations in small and large group settings • Must provide a digital portfolio of design work for review Preferred Qualifications: Candidates with these skills will be given preferential consideration. • Experience using Axure RP prototyping software • Experience with AdobeXD prototyping software • Experience with Pega and/or ServiceNow platforms • Experience with the Agile/Scrum methodology • Understanding of responsive design • Prior experience supporting government agencies • Understanding of Section 508 and its requirements regarding design • Hold additional UX Certifications such as UX Master Certification (NN/g) or UX Design Immersive (General Assembly)