An experienced Virtual Desktop Infrastructure engineer with extensive technical knowledge in Linux, Azure , VMWare, Automation, Cloud Computing , Windows systems providing resolutions to technical challenges.
Develop, maintain, and optimize CVDI golden images/Templates.
Complete UAT of the golden images/Templates.
Submit CHG request and obtain approval.
Support and resolve L2/L3 Customer VDI incidents.
Support CVDI request and CVDI hardware upgrade requests.
Support New VDI build and CMDB updates.
Support Customer VDI releases.
Support Customer VDI Capacity Mgmt (Clean up double access/unused session/*** user session, weekly/monthly audits).
Support CAD VDI pool Mgmt (Add/remove VMs to pools, Maintain user access groups).
Coordinate with Network team and ISRM for firewall changes.
Coordinate with CSD and DC team for CAD blade hardware issues and other maintenance activities.