Description

About the job

VDOT Technical Support 2 - Fredericksburg, VA

VENDOR MAXIMUM SUBMITTAL RATE ***/hr***

 

  • candidates local to the Fredericksburg, VA area strongly preferred
  • ALL interviews conducted ONSITE, NO exceptions
  • 100% ONSITE, NO exceptions
  • assignment to be extended beyond 6/30/23, probably for an additional year

     

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Gmail. Skill in troubleshooting tools and managing and administering desktops and wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. Position is responsible for agency-specific end user support throughout the ***. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.

Key Skills
Education

Any Graduate

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