VDOT Technical Support Analyst

About the job

VDOT is seeking a Telecommunications Coordinator for its Central Office work location in Richmond, VA. This position will renew on July 1, 2024 with options for renewal at the end of each fiscal year moving forward.

The VA Dept of Transportation IT division is seeking a motivated individual to fill the role of IT Telecommunications Coordinator. An ideal candidate would be an individual who places a high-priority on providing exemplary customer service and is comfortable working independently and in small groups to achieve desired results.

The candidate will also have experience or be proficient in the following areas:

Request, Order, and Inventory Management

The role will require monitoring an inbound request queue and processing orders in TEBS for telecommunications devices and services. Once the orders have been placed, the candidate will be required to track the order to completion and to ensure appropriate details are captured and entered in the asset management system.

Provisioning and Customer Service

Experience provisioning wireless mobile devices such as smartphones, tablets, MiFis, etc. and configuring those devices in an Enterprise environment. This role requires a significant amount of in person interaction with customers to include device activation, configuration, troubleshooting, and support.

Bill Analysis and Review

Reviewing, Analyzing, and processing telecommunications billing to include identifying trends, errors, and filing disputes when appropriate.

VOIP Admin Support

Experience administering a VOIP environment (provisioning devices, services, ordering, etc.)

The candidate should also have a basic understanding of circuits and network items for the purpose of ordering, tracking inventory, and reconciling billing on a regular basis. 2

Procurement and Inventory Management 1

Customer Service and Support of Android/IOS Mobile Devices 3

Data Analysis (i.e. - Financial billing and reconciliation 3

VMWare Workspace One Mobile Device Management 2

Vendor relationship management (Telecommunication, Telecommunication, etc.)

Qualifications

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