Description

Job Description

Experience level: Beginner/Junior (3+ years)
Location / Shift: US time zone, require ‘early shift’

Qualifications:

  • Bachelor's Degree with experience in IT end user support.
  • Excellent communication and customer service skills, experience in end-user training and support.
  • Strong technical, analytical, and strong problem-solving skills.
  • Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
  • Experience working with others on a global basis.
  • Demonstrated customer focus – evaluates decisions through the eyes of the customer.

Technologies:
Experience with the following technology (platforms, systems, tools):

  • Microsoft Office 365,Teams Admin Center, Intune, Azure (Policies, License Management, Monitoring)
  • Cisco Telepresence Video products.
  • MTR Video endpoint product knowledge on Windows and Android based devices - (Crestron, Lenovo, Logitech).
  • Knowledge on TCP/IP fundamentals.
  • Pexip
  • ServiceNow Ticketing tool

Summary:
Support Global UC Video Infrastructure operations activity:

  • Fleet consists of ~1000 Video Endpoints Microsoft and Cisco Video devices, globally distributed, mainly based out of Europe and USA.
  • Current MTR endpoints are hosted and managed using Azure, Microsoft Admin Center and Pexip (Cisco Telepresence)
  • Video endpoint fleet consists of Microsoft, Crestron, Logitech, Lenovo.
  • To support clients based out of Europe and USA (early shift) hours on the support tickets/queries.
  • Perform regular maintenance and updates to ensure optimal performance and troubleshoot and resolve any issues related to the platform.
  • Experience in co-ordinating with various OEMs, Microsoft, Crestron, Logitech, Lenovo.
  • Manage MTR/TP endpoint Add/Remove/Password reset requests of end users.
  • Ability to manage Teams room bulk add projects by co-ordinating with people of different functions.
  • Daily MTR operations support using Ticketing tool.
  • Knowledge on Service Now will be an added advantage.
  • Troubleshooting skills on MTR endpoint call quality issues.


 

Key Skills
Education

Any Graduate

Back To Jobs