Virtualization Engineer

Position Overview:
· This role will support various clients for Client located around the United States. Responsible for the day to day support of computer systems running on a host operating system. These may be stand-alone or networked and may exist in homogenous or heterogeneous environments. Delivers and leads team in the delivery of second level remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software. Provides referrals and/or dispatches to other service providers to ensure that client's service level and technical requirements are met. Provides alerts and situation status information to both client and Client management.

Responsibilities:
Responsible for the day to day support of computer systems running on a host operating system as well as virtual servers. These may be stand-alone or networked and may exist in homogenous or heterogeneous environments. Some of these tasks are:
· Monitor system performance or event logs for normal operations.
· Participate in areas of technical innovation and cost saving improvements.
· Perform tactical system performance monitoring.
· Perform hardware and software installation, configuration and maintenance.
· Execute approved configuration changes to servers.
· Evaluate and apply security patches to ensure the security and stability of the environment.
· Identify work-arounds for known issues and document steps to implement
· Document reporting procedures for common tasks
· Incident Management –perform troubleshooting of incidents that are not well defined and consult with senior analysts on correct resolution steps.
Change Management:
· Document change implementation plans and execute the plans.
· Act as a reviewer and senior analyst to mentor others through implementation plan documentation and execution
· Perform basic to moderately complex changes following standard change management processes.
Problem Management:
· Gather and document information to perform the root cause or escalate to tier 3 for solution.
· Perform problem diagnosis and root cause analysis.
· Provide direction toward the identification of problems and potential resolutions.
· Provide recommendations for implementing potential resolutions
· Consulting – Coordinates and supports the implementation of core services into new and existing clients.
· Coordinates critical customer issues as well as new product and/or system implementations.
· Prepares, approves and coordinates the implementation of technical documentation and ensures that technical and customer documentation is current and complete.
· Initiates process improvements for internal and external customers.
· Identifies and performs a variety of independent analysis and problem resolution assignments.
· Defines approaches and provides extensive business and/or technical expertise to attain objectives.
· Suggests, develops and conducts training sessions for other analysts and for clients.
· Interactions with clients may be in person or telephone

Skills, Experience & Qualifications:
· Provide advice and guidance to all other areas of the business and IT on all performance related issues
· Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources
· Assist with the diagnosis and resolution of performance related incidents and problems
· Decide which infrastructure components need upgrades at what time
· Plan, Scale, Setup and lead server automation projects for both DevOps and Legacy automation tools.
· Develop and maintain detailed project documentation; continually develop and improve intellectual property and support materials and contribute back to the practice.
· Interface directly with end-users, management, vendors, and other IT staff on solution creation. Work closely with other analysts in the organization to leverage skill sets and deliverables. Provide end user training as needed.
· Collaborate with other departments and groups throughout the organization to achieve customer satisfaction and resolve issues in a timely fashion.
· Create compliance rules and jobs to audit server configurations as well as remediate servers that are non-compliant.
· Server patch management
· Server compliance, change and configuration management
· Server provisioning management (both Windows and Linux/Unix)
· Cross platform system administration
· Coding and Scripting/programming using Puppet, Chef, PowerShell, Ruby, UNIX shell, Perl, Python.
· ITIL knowledge (Incident, Change, Request, Release and Problem Management) Produce reports for audit results, e.g. server compliance reports.
· VBlock Fabric and Storage Configuration and Management.
· Good Knowledge of UIM configuration and management
· VNX Block and File Storage Administration and Management
· VNXe Configuration, Management and troubleshooting
· EMC Powerpath Configuration, Management and troubleshooting
· ESXi / VMWARE Administration, Configuration and Management.
· VMware Horizon View Administration, Configuration and Management.
· VDI Pool Creation/Deployment/planning
· Atoms Administration, Configuration and Management.
· CETERA Administration, Configuration and Management.
· Knowledge of VMware Persona Management
· Windows Administration, Configuration and Management.
· SQL Server Administration, Configuration and Management.
· AD/LDAP Administration, Configuration and Management, Migration, and Consolidation.