Voice Engineer

Title: Voice Engineer (Avaya)

Duration: 6+ months contract

Location: Roseland NJ, (Onsite)

Summary

Core Avaya Subject Matter Expert will be responsible for planning, scheduling, and controlling the activities of

complex Voice and Contact Center Technology implementation projects to ensure that project deliverables are provided on time and within budget.

Key Responsibilities & Professional Competencies

 

• Directly support the Avaya Refresh Project.
• Provide local software and hardware support requiring complex integrated configurations in the areas of;
• Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration,
  
   

AES, CMS, one-X), Sonus, LAN/WAN, VoIP, SIP, and Session Management.

 

• Develop and write procedures for installation, and configuration of Avaya Communication Manager,
  
   

Avaya Application Enable Servers, Avaya Call Manager Server.

 

• Obtain quotes from vendors for equipment placement, licensing
• Manage equipment ordering, shipping, receiving and asset management
  
   

Professional Competencies (Must Haves)

 

• BA or BS in Telecommunications, Data Communications or Computer Science.
• 5+ Years Call Center experience & 1-3 years of experience in LAN/WAN networking.
• Strong hands-on knowledge of Avaya ACM, Aspect, NICE voice recording, _ IVR, _ dialers, Genesys IVR and VoIP IVR.
• Strong knowledge of Sonus GSX Session Border Controller and SIP/TDM Trunking.
• Experience with configuration and support experience in a complex multi-layered network environment.
• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
• Extensive PBX/ACD experience, working knowledge of IVR, call flows, vectors, and adjunct routing,
  
   

system architecture, design principles and implementation

 

• KnowledClient of CTI, LAN/WAN communications, switches and routers.
• Knowledge of ISDN, H.323, H248, MGCP,SIP, RTP/RTCP, codecs G.729 & g.711 is required.
• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.
• Excellent troubleshooting and analytical skills.
• Capable of quickly learning new technologies and procedures,
  
   

as well as being willing to train others in procedures mastered as part of implementations.

Additional Skills Preferred

 

• Experience with Session Manager, AES, Design experience with Communication Manager.
• Communications Manager DESIGN.
• Enterprise Technical Consultant - Specialization in Core Voice Architecture and Integration
  
   

(Avaya, Genesys, Microsoft Unified.

 

• Experience with SIP (Avaya, Genesys, Carrier, Session Border Controller etc.).
• Solid data background and understand VoIP and leveraging that data network
  
   

for real-time communications.

 

• Experience configuring voice/UC technologies.