Voice of the Customer Engineering Manager

In this role, you will:

• Manage, coach, and develop a team of individual contributor engineer roles with low to moderate complexity and less experienced managers who are responsible for building high quality capabilities with modern technology
• Ensure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each release
• Engage with architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture to enable application migration paths to target architecture; for example, cloud readiness, application modernization and data strategy
• Function as the technical representative for the product during cross-team collaborative efforts and planning
• Identify and recommend opportunities for driving resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards
• Act as an escalation partner for scrum masters and the teams to make decisions and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement culture
• Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as needed
• Interpret, develop, and ensure security, stability, and scalability within functions of technology with low to moderate complexity, as well as identify, manage and mitigate technology and enterprise risk
• Collaborate and consult with the Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practices
• Interact directly with third party vendors and technology service providers
• Manage allocation of people and financial resources for technology engineering including career development and performance management for engineers and managers on the team
• Hire, mentor and guide talent development of direct reports to build the skills required to effectively design and deliver innovative solutions for the supported product areas/products

Required Qualifications, US:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience in an Agile environment.

Desired Qualifications:

• 3+ years of survey management strategy and delivery through industry standard survey platforms such as Medallia, Qualtrics Survey Monkey and/or Salesforce Surveys.
• 3+ years of vendor management and negotiation with SaaS based suppliers.
• 1+ year experience with Marketing Platforms such as Salesforce Marketing Cloud, Adobe, SDL, or others.

Job Expectations:

• Deliver the technical strategy and product management for the Voice of the Customer solutions.
• Partner with vendors to continue driving progress and delivery of the strategic vision.
• Partner with Architecture, Business and peer Technology teams to create, manage, and execute the technical strategy of the product space in an Agile environment