VoIP Support\Telecom Engineer - (L2)

Job Description:

• Telecom Project Engineer (3-5 years of relevant Experience)
• Experience with customer service, including experience working with executives.
• Someone capable working independently with some experience implementing large projects.

Technical Skills:

• Strong knowledge of telecommunications circuits and orders
• An understanding of network gear, switches, routers, firewalls
• Experience with cloud-based phone systems and technologies
• Strong knowledge on Inbound and Outbound architecture, call flow and call routing Well versed with E1, T1 and SIP technologies.
• Knowledge on vendor management to coordinate with telco service providers for provisioning and troubleshooting
• At least 3-5 years of relevant contact center solution related Engineering work experience.
• Should be aware of ITIL process.
• Network Certification with Qualification is a plus. Should have good communication skill.

Process Skills:

• Experience with organizing and keeping track of multiple deliverables.
• Capable of analyzing requirements and manage\troubleshoot as per project defined process.
• Independently managing the process and with complete ownership

Behavioral Skills:

• Resolve technical issues of projects and explore alternate designs.
• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.
• Confidently communicate with C-Level/C-Suite stakeholders and ensure 100% customer satisfaction.
• Strong decision-making skills.
• Train and coach members of project groups to ensure effective knowledge management activity.

Qualification:

• Education qualification: B.Tech, BE. Tech or equivalent technical degree from a reputed college.
• CCNA or similar certification is an advantage.