Web Content Designer

Knowledge, Skills, and Ability

• 5+ years of experience assessing and improving digital materials and services (websites, digital interfaces, online transaction flows, PDFs, etc.) to comply with regulatory accessibility standards (WCAG, ADA, Section 508) – specifically WCAG 2.2 AA
• 5+ years of testing experience, conducting QA activities on systems and products: analyzing needs, testing process flows, planning service improvements, assessing test data, and implementing accessibility solutions
• 2+ years of product or project owner experience, working collaboratively with teams to improve products and services using digital accessibility technologies, policies, and best practices
• 2+ years of experience with language translation efforts, including the oversight and maintenance of accessibility standards around translation services – both machine and manual.
• Expertise in auditing systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teams
• Strong expertise in assistive technology tools such as JAWS, NVADA, Dragon, Fusion, deque, Wave, ZoomText. Also experience with built-in device features such as speech-to-text, text-to-speech, magnifiers, onscreen keyboards, eye glaze tech, and alternative mice/keyboards
• Demonstrated proficiency with applying user-centered design (UCD) methodologies to effectively solve accessibility design problems
• Strong understanding of responsive web design principles, techniques, and frameworks
• Experience assessing and mitigating accessibility issues on internal business processes, including case management and data collection processes
• Experience creating or contributing to the development of an accessibility policy for a business or institution
• Demonstrated experience establishing governance standards and processes to support efficient maintenance of accessibility efforts
• Creative out-of-the box thinking to provide solution-oriented guidance for optimizing services, using the latest digital accessibility techniques and tools
• Can work both independently and collaboratively to advance accessibility standards in the UX, content, research, development, and technology spaces
• Experience as a mentor or coach for product teams to promote accessibility-focused development within an agile system
• Strong interpersonal and communication skills, including the ability to clearly present ideas and recommendations as well as receive and address challenges to your guidance
• Proficient with KPI and success metric development, along with the ability to communicate the impact of accessibility efforts to stakeholders
• Expert in facilitating the remediation of accessibility issues with little guidance
• Strong ability to create and maintain documentation and best practice methodologies across multiple systems and functional areas
• Ability to explain technical issues to non-technical stakeholders and communicate their implication on systems, processes, projects, and services. Able to facilitate discussions and solutions

Preferred Skills & Qualifications

• Bachelor's degree is required
• A total of 5 years of experience working in the domain of accessibility optimization, with 2 years of highly relevant professional experience in Accessibility and Inclusion-based policy compliance
• 2+ years of experience in assessing, testing, and optimizing digital assets for accessibility needs, including websites, visual media, communication tools, online applications, documents, and video conferencing tools
• Experience with software like eVinced, Axe, and WebAIM
• Strong written and oral communication skills, and responsiveness to leadership and stakeholder requests
• Strong organizational skills and experience with project management software, along with project processes and best practices
• Experience in balancing a diverse workload of projects, with varying complexities and unique needs
• Excellent time management skills, with an ability to Client out clear project goals, timelines, and target dates
• Ability to work independently as well as part of a team to reach program goals and meet dynamic business objectives
• Ability to set rigid practices for accessibility optimization solutions, while maintaining flexibility for ad-hoc needs
• Strong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and Zoom

Other Desired Skills

• Degree in Human Computer Interaction, UX Design, Psychology, Instructional Design, or Computer Science
• Experience in developing or designing inclusionary products or services in web applications, using standard technologies
• (HTML, CSS, JavaScript, jQuery)
• Experience in accessibility compliance for chatbots and other customer communication tools
• Experience in accessibility compliance for analog formats like Word, Powerpoint, and print marketing assets
• Experience with digital forms and documents remediation to meet accessibility stabdards
• Proficiency with Adobe XD, Jira/Confluence, Sitecore, and Salesforce
• Knowledge of basic research methods and tools, and data visualization tools

Desired Certifications

• IAAP certification (CPACC, WAS, etc.)
• PMP certification
• Client Trusted Tester certification