Windows IIS Admin

Description:

Responsibilities:

Monitor and Maintain Salesforce Environment: Proactively monitor the Salesforce application and IIS servers to ensure high availability, performance, and security.
Incident Management: Respond to and resolve production issues related to Salesforce and IIS servers promptly to minimize downtime and impact on business operations.
Performance Optimization: Identify opportunities to optimize the performance of Salesforce applications on IIS servers through tuning, configuration adjustments, and capacity planning.
Patch and Upgrade Management: Manage and coordinate the installation of patches, updates, and upgrades for Salesforce and IIS servers, ensuring minimal disruption to users.
Documentation and Reporting: Maintain detailed documentation of configurations, processes, and incidents. Generate reports on system performance and uptime metrics.
Collaboration: Work closely with cross-functional teams including developers, system administrators, and business stakeholders to support ongoing projects and initiatives.
Requirements:

Technical Skills: Strong hands-on experience with Salesforce administration (Sales Cloud, Service Cloud, etc.) and IIS server administration.
Troubleshooting Skills: Proven ability to troubleshoot and resolve complex technical issues related to Salesforce applications and IIS servers.
Communication: Excellent verbal and written communication skills with the ability to effectively interact with technical and non-technical stakeholders.
Team Player: Ability to work collaboratively in a fast-paced environment, contributing to team goals and sharing knowledge.
Certifications: Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder) and Microsoft certifications (e.g., MCSA: Windows Server) preferred.
Education and Experience:

Bachelor’s degree in Computer Science, Information Technology, or a related field.
3+ years of experience in Salesforce administration and IIS server management in a production support role.