Windows Infrastructure Engineer

Role Summary/Purpose

As a Senior Windows Infrastructure Engineer, you'll have a broad remit of responsibilities across the entire Windows infrastructure, service operations and support, including Active Directory, DNS, DHCP, Group policy, MFA (Multi-Factor Authentication) and Windows Server 2003 to 2012 R2 and Widows desktop solutions. You will proactively troubleshoot complex issues, devising innovative solutions and proactively introducing improvements, enhancements, and automation. Working with a wide variety of platforms and programming languages, you will be a key player in delivering a reliable, high-quality trading environment as part of a diverse, globally distributed team.

Essential Responsibilities/ Qualifications

 

• Take ownership of Active Directory and Windows Server infrastructure, service operations and support.
• Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments.
• Lead on all phases of Active Directory and Windows Server estate lifecycle management.
• Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues.
• Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components.
• Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems.
• Strong Windows Support Skills - 2012 to 2019.
• Experience in supporting MS-Exchange.
• Experience in Microsoft 365 services and Endpoint Manager
• Good knowledge of VMWare ESX.
• Strong PowerShell, SCCM and SCOM skills.
• Contribute to IT infrastructure related security, maintenance, performance, capacity, and lifecycle management.
• Contribute reports on infrastructure operations, services, and major incidents.
• Create and maintain work plans, design, and operations documentation sets.
• Create and review change requests to support project delivery and operational change.
• Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support.
• Good understanding of ITIL & related processes.
• Liaise with third parties and vendors.
• ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment.
• Experience writing process documentation including operational support guidelines, policies, and procedures.
• Strong Change management, Incident Management and Problem Management processes.
• Ability to create and maintain technical and design documents.
• Security Clearance level Restrictions apply.
  
   

Desired Characteristics 

 

• Quickly able to technically analyses, diagnose, and resolve technical operational incidents and requests.
• Customer first delivery. Resolve issues with a desire to maintain service uptime & performance.
• Microsoft Windows Server 2012, 2016, 2019, and Azure certifications.
• Good understanding of networks and Domain Structure.
• Experience managing virtual environments (VMware vSphere).
• Technical interests in Dell\EMC (VxRail/ESXi) Storage Management.
• Participate and energize team-oriented approaches to problem solving, system development and operational activities
• Thrives through autonomy.
• Desire to demonstrate initiative.