Windows System Administrator

Role Description:

• Responsible for functioning as the Technical SME on an enterprise-wide system.

• Responsible for implementations of products/services that involve significant Commonwealth and federal oversight.

• Provides direct technical expertise to Executive applications involving national security.

• Delivers support and design for industry specific applications that require integration with statewide systems or applications.

• Interacts with executive level business users or technical experts.

• May function as a niche SME.

• Demonstrates expertise in teaching/conveying technical and/or functional courses/concepts.

• Develops appropriate work programs and use to effectively schedule tasks/assignments.

• Identifies improvements to project standards to achieve high quality services/products.

• Actively contributes as an expert or actual designer.

• Provides accurate estimates for design and programming efforts for system changes and enhancements.

• Confirms that technical architecture will support all changes required by product enhancements.

• Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team.

• Develops contingency plans as necessary.

• Applies specific expertise to ensure that products meet defined customer objectives.

• Anticipates and resolve issues specific to the team.

• Determines time estimates and schedule for own work and resolve issues in a timely manner.

• Determines server sizing and configuration, printer configuration, bandwidth analysis and capacity planning.

• Monitor the availability of updates/upgrades to server hardware, tests and installs updates/upgrades. (SCCM/SCOM)

• Superior interpersonal and customer service skills required including ability to work effectively in a team environment. High level of proficiency in effective problem solving required.

• Identifies and tracks issues, risks, and action items.

• Participates in product design reviews to verify that design meets quality standards and functional/technical requirements.

• Performs impact analyses on production fixes and enhancements to establish priorities.

• Provides basic product support and provide accurate and complete answers to detailed product questions in a timely manner.

• Provides effective on-site product support as needed.

• Accurately sets severity of identified defects.

• Provides input to training and / or documentation materials regarding latest technical and functional design changes.

• Documents all work for future reference.

• Reviews the system test approach and conditions used as the basis for detailed test scenarios.

• Follows quality standards.

• Analytical and customer service skills.

• Communicates accurate and useful status updates.

• Able to work in a team environment.

• Completes assigned tasks.

• Strong communication skills; both written and spoken.

Skills:

• MS Windows Server experience in a large organization setting Required 7 years of experience

• Microsoft IIS configuration and support Required 7 years of experience

• HTTP Server/Apache support Required 7 years of experience

• Knowledge of Red Hat Enterprise Linux Nice to have 5 years' experience

• Knowledge of Active Directory Nice to have 5 years

• Knowledge of TCP/IP networking Nice to have 5 years

• PowerShell Nice to have 5 years

• Windows Troubleshooting Nice to have 5 years

• VMware experience Nice to have 5 years