Windows VMWare

Essential Functions:
Conducts meeting with customer representatives and team leadership to address Windows / Virtualization / Networking platform status
Coordinates cross-project activities, manages Incident, Change & Problem Management. Delivers the assigned tasks / responsibilities within deadlines
Excellent communications skills and team player
Create KEDB / SOP documents for Windows Server & VMware MACD Requests
Guidance to L1 for Incident troubleshooting and providing resolution for Major incidents
RCAs & Alerts analysis for Monitoring Enhancements
Publish Capacity reports and dashboards for planning
Provide technical guidance to L1 and liaisons during major outages/ incidents
Troubleshooting for major System & Service failures
Troubleshooting VM Snapshots & restoration issues
Coordination with vendors during outages
ESX host health maintenance and troubleshooting
Monitoring resource bottle necks
VMotion support and Troubleshooting
Troubleshooting any issues with updating VM Tools
Create and Manage Virtual Machine Templates
Troubleshoot VM Templates & Clone deployment failures - OS (Linux/Windows)
Documentation and creating Template for inbound services requests, monthly metric capture and reporting on tasks performed
Installation of ESXi, vCenter, vLogInsight, VMware Data Protection, NSX, Virtual Machine operating system (Linux/Windows)
Creation of vCenter clusters, distributed virtual switches, distributed port groups
Adding ESXi hosts into vCenter, configuring them with distributed virtual Switches and port groups
Experience in Process for receiving, delivering, and documenting all work requirements
Troubleshooting issues with Snapshots, Cloning, Cold Migrations and Hot Migrations and Templates
Administration and Troubleshooting of ESXi 5.0&5.5& 6.0, Virtual Center 5.5/6.0
Creating and configuring Data Center and clusters in VCenter server
Experience on Deploying and Managing Virtual Machines using Virtual center through OVF/OVA
Experience in vMotion and SVMotion, HA & DRS feature

Other Functions: 
Ensures that Service Level Agreement (SLA) standards are met. These standards may include trouble ticket response time, resolution time, positive customer feedback, Problem RCA, Change Success and other standard ITIL driven best practices
Support interviews to evaluate candidates for suitability and success as CSS Corp employees
Support team leadership as needed to ensure all aspects of technologies and business continuity are covered
Identifies technology & business constraints and determines processes required to achieve the desired KRA and KPI results, per the SLA