Workday Technical Consultant

About the job
Workday Technical Consultant1

part of Workday Support Team, ensuring day-to-day system support through Incident and HR Case Management.
Continuous monitoring of support service adherence to SLAs and any necessary action to enable refinement and further adherence
Detailed analysis of incidents for themes relating to technical issues or end user training requirements with the appropriate action taken as a subsequent step
Continuous maintenance of Knowledge Base articles to provide robust reference materials for increased efficiency within support
Continuous review and refinement of support processes (Incidents & HR Cases)
Support the resolution of multiple ticket types including Incidents, Service Requests and Enhancements (Support process may include trouble shooting/root-cause identification, solution planning and collaborate with change delivery on configuration as is relevant)
Document, work and train the team on EIB execution & technical workday work for all processes with continued refinement
Good understanding of workday module (core HCM, absence & timetracking, security)
Hands on experience of EIB creation, population, and successful loading,
Exp in M&A will be additional advantage
Working knowledge of Workday Advanced Reports inclusive of scheduling and alerts
Should be good in Integration monitoring/failure
Good experience of using ServiceNow
Good undestanding of ITIL process, good to have prior exp in L2 support