X5 Oracle Engineer

Responsibilities ·Oracle SBC System Design and Architecture: In this role, you will be responsible for the comprehensive design and architecture of Oracle SBC systems. This includes creating robust call flow designs that align with both technical specifications and business objectives. Your work will encompass the full scope of SBC functionalities, ensuring optimal performance, security, and integration with the existing voice infrastructure. · Provide Expert-Level Technical Support: Resolve issues by working closely with end users, SMEs, and vendors. · Monitor Contact Center Infrastructure: Ensure performance, capacity, and availability are maintained at optimal levels. · Execute Incident, Change, and Event Management Procedures: Implement established procedures effectively in various operational scenarios. · Manage System Upgrades: Oversee the planning and execution of system upgrades for Oracle SBCs. · Conduct Load and Regression Testing: Perform comprehensive testing to validate stability and performance under various scenarios. · Manage System SLX: Ensure robust SLX of the system by developing or integrating with software tools to extract critical metrics across the entire voice ecosystem. This approach enables proactive system monitoring, optimization, and efficient troubleshooting to maintain optimal performance and reliability. Requirements ·Extensive Experience with Session Border Controller Technology: Particularly with Oracle SBC, showcasing a deep understanding and proficiency in managing, configuring, and optimizing these systems. · Experience Integrating with Cloud Communication Platforms: Seamlessly integrate with platforms like Microsoft Teams, Webex Calling, and Zoom. · Experience with Telephony Protocols: In-depth knowledge of SIP, TCP/IP, H323, QoS, etc. · Monitoring and Visualization Tools Expertise: Proficiency in tools like Grafana and Prometheus. · Oracle Enterprise Operations Monitor (EOM) Expertise: Ability to use EOM for real-time analysis and troubleshooting. · Problem-Solving and Analytical Skills: Strong capability to analyze and solve complex technical challenges. · Adaptability to Technological Evolution: Keeping up-to-date with evolving VoIP technologies and Oracle SBC developments. · Certification related to collaboration or contact center: Holding a certification in collaboration engineering from a recognized provider, demonstrating expertise in key collaboration technologies and solutions. This could include certifications focused on systems like Session Border Controllers (SBC), Unified Communications, or similar platforms.