Description

Job Description:

  • Delivers key support/help desk support to client corporate employees, client employees in the field and 3rd party users primarily for Yardi Voyager & Yardi integration systems (Elevate, Marketplace & Kube) as well as Certify, Docusign, Salesforce and Tenrox related issues.
  • Performs user administration duties: including new user set up, user account maintenance, security role and permissions, password reset, etc.
  • Assists users in learning, navigating and using the various modules within the application systems.
  • Troubleshoots various problems related to the applications including, but not limited to, system performance, bugs, and system errors.
  • When appropriate, escalates issues and coordinates with the vendor Help Desk to resolve them.
  • Monitors integrations between systems and follows up on related errors and issues, following them through to resolution.
  • Assists in data maintenance and data cleanup projects.
  • Assists in creation & maintenance of application support & IT Guidelines documentation.
  • Coordinates with Onboarding Team to create user-friendly training materials for various systems and client processes.
  • Works closely with the business systems analysts and project managers to develop and roll out system improvements, new system processes and procedures and training intended to a) improve business processes and b) maximize both system utilization and compliance of various applications.
  • Additional tasks or duties, as assigned.

Technical Skill Requirements:

  • A strong knowledge of IT related tasks and processes.
  • Knowledge of Yardi, Certify, Docusign, Salesforce or Tenrox strongly preferred.
  • Experience with Yardi Voyager 7s & it’s Elevate integration products a plus.

Key Skills
Education

Any Gradute

Back To Jobs