Assistant Field Technician

Job Description Summary
Provides on-site field support to customers. Performs basic installations, repairs, upgrades and  maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support.

Job Description
Essential Job Functions
• Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
• Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
• Assists in instructing customers in the operation and maintenance of systems/equipment.
• Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
• Performs testing of the final product and works with the client's engineers to assure that the product     performs as planned.
Basic Qualifications
• High school diploma or G.E.D.
• Two or more years of field support experience
• Experience working with the company's hardware, software and equipment products
• Experience working with customer technology and support requirements
• Experience working with process and/or system design concepts
• Experience working with appropriate programming languages, operating systems and software
  Other Qualifications
• Interpersonal skills to work with customers and other unit personnel
• Analytical and problem solving skills
• Communication skills
• Time management and organizational skills
• Ability to resolve non-complex hardware and equipment problems
   Work Environment
• Office environment