Deskside Support

• Requirement : Deskside Support
• Experience : 3+ Years
• Type of Hiring : Permanent
• Location : Helfmann-Park 7, Eschborn - Frankfurt Germany

Please note this is Onsite position, candidate has to visit 5 day’s onsite.

• We need Fluent German and English Speaking candidates.

JD :

Scope of Services

• Requirements to Onsite Support, incl. VIP Support
• For Onsite Services, the support shall be included:
• Warranty Service
• Software Service
• Break Fix Service
• Cost Proposals
• IMAC
• Technical Courier
• Service PC or Mobile device
• Replacement Unit Stock
• Additional Resourcing Onsite/Project Delivery
• Hardware lifecycle management in ServiceNow
• Printer and in house accessories (screen, desktop etc)
• Hardware connection like LAN cable reseating and connection/ disconnection with the guidance on Infrastructure team.
• Onsite support shall also include our AV management system on a day to day basis including:
• Video support,
• Problems with HDMI cables and presentation (change of HDMI cables),
• Problems with end users using presentation/sound,
• Problems with outlook bookings (Wrong room/Wrong Meeting ID/No able to book room) (Forward meeting to a meeting room can fix many thinks) (only inside outlook),
• Problems with Touch panels (Almost every time broken PDS cables),
• Problems with dialling in to a meeting (OBTP or via Join MS-Teams app) (Often check the data of the meeting invitation) &
• Physical onsite support in the room or if a video system needs RMA or other type of onsite service.
• Wallboards
• Problems with HDMI switches,
• Problems with HDMI cables,
• Problems with wallboard PC´s and screen configurations,
• Problems with Meeting room displays (often is the fix a reboot),
• Problems with Transaction monitor not reloading the Webpage on the attach PC,
• Identifying defective equipment that need to be replaced. (typical Screen to Screen).