Desktop Support Analyst

Job Description:

• Under general supervision for a client, the support analyst assists customers with tier-one issues or forwards to second-tier support for issues beyond their subject matter expertise.
• Works and communicates with state employees, internal customers, and external customers to provide information and services targeted to meet customer expectations.
• While the intent may be a long-term tenure, this position is subject to annual budget restrictions.
• The initial contract is through the end of this fiscal year and is anticipated to be renewed on July 1st.

Qualifications:

• Associate's degree in a related field from an accredited college or university.
• OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent.