Help Desk Support Specialist

Experience required: 
Basic networking concepts, (such as DHCP, DNS, printer queues, VPN) 
Basic knowledge of Active Directory 
Knowledge and experience with installation and administration of desktop, laptop, and mobile end user 
devices. 
Knowledge of desktop and network security (such as encryption, VPN) 
Ability to understand and make changes to group policies, login scripts 
Basic PC BIOS setup 
Imaging techniques using Ghost or other like products 
Operating system installation and configuration 
Desktop application installation 
Asset and inventory tracking skills 

The following certifications may be required: 

A+ certification 
Microsoft Certified Systems Engineer (M.C.S.E.) 
Microsoft Certified System Administrator (MCSA) 
Microsoft Certified Professional (MCP) in Windows 7 and Windows 10 
Microsoft Certified Desktop Support Technician (MSDST)