Lead - Infrastructure

Job Description:

• Provide the required support to the management team in ensuring seamless operation and support to the customers.
• To provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction
• Identify pressure points and minimize risks.
• Contribute towards automation and minimizing issues by improving technology and reduce owner ship costs.
• Strictly adhere to the set procedures and follow the guidelines.
• Ensure compliance to ITIL & Information Security Policies
• Ensures strict compliance on agreed SLA for issue resolution.
• Drive customer satisfaction with respect to grievances & escalations.
• Responsible for efficient running of the operations thereby reducing escalations/process violations.

Qualifications:

Our most successful candidates will have:

• Relative Certifications or equivalent Experience preferred, with a minimum of 2 years of Experience in a relevant field.
• Preferred Technical experience with Trellix (McAfee)data loss prevention, SentinelOne EDR, Microsoft DLP and Bit locker Disk encryption, Microsoft DLP, Microsoft Endpoint manager (intune), Operating Systems Etc.
• Familiar with standard concepts, practices, and procedures.
• Relative Certifications or equivalent Experience preferred, with a minimum of 2 years of Experience in a relevant field.
• Preferred Technical experience with Microsoft Endpoint manager (Intune), Operating Systems, Microsoft Endpoint Configuration Manager (MECM), Troubleshooting with product logs Etc.
• Familiar with standard concepts, practices, and procedures