Optical NOC Technician

Summary/Objective: Glow Networks is currently seeking Tier 1 Network Operations Center Technicians to support optical network communications, monitoring, support, diagnosis, resolution and coordination with specialized support groups. As a NOC Technician, Optical, you will use several network monitoring tools to ensure the viability of the client’s network, while responding to a variety of hardware and software issues. You will be responsible for monitoring and responding to optical network alarms. Candidates will gain experience working with OPTICAL network equipment.

Essential Functions:

• Monitor and respond to optical network alarms
• Collect data on Infinera optical transport network elements and report status
• Review MOPS to understand customer equipment maintenance procedures
• Open bridges during scheduled and unscheduled maintenance activities
• Open trouble tickets and thoroughly document system faults and troubleshooting steps
• Escalate to Tier 2 for attention and resolution; track and document problem resolution
• Use effective written and verbal communication in order to resolve complex system problems on optical transport networks
• Ability to multitask and juggle several complex issues.

Other Functions:

• Troubleshoot faults on in-service and/or out-of-service optical transport network elements
• Develop a working knowledge of IP networking, routers, switches, etc.
• Use network monitoring tools such as Solarwinds and alarm browsers to monitor networks.
• Understanding of essential programming structures and data types.
• Use MS Office suite, especially Word and Excel, proprietary software for creation of reports.

Work Environment / Physical Demands:

• Will work in the customer’s Optical Network Operations Center
• Open to US citizens, permanent residents, may consider EAD, NO SPONSORSHIP
• Work in a technical office environment
• Shift work required, 24 X 7

Required Education/Experience and Competencies:

• Two years’ experience with Telecommunications, DWDM and/or SONET optical networking equipment in a NOC or field technician capacity is desired.
• Must demonstrate a desire to learn about DWDM, SONET, and Optical Mesh Networking
• Some knowledge of Infinera optical transport systems is desired
• Field support experience with Infinera, Cisco, Ciena, ALU or other optical network elements is desired.
• Must master NOC procedures, fault isolation, and service restoration techniques.
• Experience working with ISP’s and Carriers is desired
• BS or Vocational Network Technician Training is desired.
• CCNA or CCENT, A+, Network+, etc., is a bonus.
• One to Five years’ experience in network operations support is desired.
• Superior, verbal and written, English language comm skills are required.
• Follow trouble-shooting procedures to isolate and correct network faults.
• Learn and understand the use of single mode and multi-mode fiber, and various connector types.
• Self-sufficient, able to troubleshoot optical networking problems.
• Exhibit a “can-do” attitude towards solving network problems